Thank you for shopping with SokratArts! We strive to provide high-quality products and exceptional service. Please review our return and exchange policy below for both physical items and digital downloads.
Physical Products Return and Exchange Policy
If you are not completely satisfied with your physical purchase, we are here to help. Please follow the guidelines below:
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Eligibility for Return/Exchange:
- Items must be returned within 15 days of the delivery date.
- The product must be in its original condition, unused, and in the same packaging.
- Please include the original receipt or proof of purchase.
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Process for Returns/Exchanges:
- To initiate a return or exchange, please contact us at [sokratarts@gmail.com] with your order number and reason for return.
- Once we receive your request, we will provide you with the return shipping address and instructions.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
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Refunds:
- After receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and credited to the original payment method.
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Exchanges:
- If you would like to exchange an item for a different size, color, or style, please follow the same steps for initiating a return. Once the returned item is received, we will send the replacement product.
Digital Products Return Policy
Due to the nature of digital products, we are unable to offer returns or exchanges for digital downloads once they have been delivered.
- Non-refundable Items:
- All digital files are final sale and non-refundable.
- If you experience any issues with your download, such as technical difficulties or corrupted files, please contact us at [sokratarts@gmail.com], and we will assist you in resolving the issue promptly.
We appreciate your understanding and thank you for your continued support of SokratArts. If you have any questions or need further assistance, please feel free to contact us at [sokratarts@gmail.com].
Sincerely,
SokratArts Customer Service Team